Answers to Common Questions
What products do you offer?
We specialize in the wholesale of tarpaulins, shade netting, screws, hessian cloth, binding wire, cleaning brushes, and a variety of building materials, hardware, and fasteners.
Do you cater only to B2B clients or bulk orders?
While we primarily cater to B2B clients and specialize in bulk orders, we also accommodate retail orders depending on product availability. Please contact us for more details on retail purchases.
Do you offer discounts for large bulk orders?
Yes, we offer competitive discounts for large bulk orders. Contact us to discuss volume-based pricing.
Can I request a sample before placing a bulk order?
Yes, we can provide samples for select products to ensure quality and suitability before placing a bulk order. Contact us for more details.
Do you provide product warranties?
Many of our products come with warranties. Warranty terms vary depending on the product. Please refer to the product details or contact our team for clarification.
Are your products customizable?
Yes, we offer customization for certain products, such as tarpaulins and shade netting, to meet specific requirements. Please get in touch to discuss your need.
Shipping and Delivery
Do you deliver across GCC countries?
Yes, we deliver to all GCC countries. For bulk orders within the UAE, delivery is free of charge. For other GCC countries such as Oman, Saudi Arabia, and Qatar, delivery charges are based on the order quantity. Alternatively, customers also have the option to collect their orders directly from our warehouse. Please contact us to arrange a pickup.
What is the typical delivery time?
For orders within the UAE, delivery typically takes 1 working day. For GCC countries such as Oman, Saudi Arabia, and Qatar, delivery usually takes 5 to 7 working days, depending on the destination and order size.
Ordering and Payments
How can I place an order?
You can place an order by contacting our sales team via phone, email, or our website’s contact form. For regular clients, we also offer streamlined order processes for faster transactions.
What payment methods do you accept?
We accept payments through cash, bank transfer, cheque, and credit cards.
Can I set up a credit account with your company?
For long-term clients with a history of consistent orders, we may offer credit accounts. Please contact us to discuss credit terms and eligibility.
Can I visit your warehouse or showroom?
Yes, you’re welcome to visit our facility to view our products. Please schedule an appointment with our team.
Returns and Exchanges
What is your return policy?
We accept returns for defective or damaged products within 7 days of delivery. Please contact our customer service team for assistance.
Can I exchange products after delivery?
Exchanges are subject to product availability and are only applicable for unused products in their original packaging. Please reach out to us for more details.
Can I modify my order after placing it?
Yes, you can modify your order before it is shipped. Contact our team as soon as possible to make changes.
Why Choose Us
Why should I choose your company for my building material needs?
We are a trusted supplier with over 15 years of experience, offering high-quality products, competitive pricing, and exceptional customer service. Our ability to handle bulk orders and deliver across GCC countries makes us the preferred choice for businesses.
How do you ensure the quality of your products?
All our products undergo stringent quality checks before being dispatched to ensure they meet industry standards and customer expectations.
